Terms of service

Terms and Conditions
1. General Provisions and Pricing

These Terms and Conditions apply to all purchases made in the Online Store.

All product prices are listed next to the items and are presented in Euros (€).

Shipping costs will be added to the price, depending on the chosen delivery method and the buyer's location. The exact shipping fee is displayed during the checkout process.

Detailed product information is provided individually for each item.

2. Ordering and Payment

To place an order, add the desired products to the shopping cart, fill in the required information, and select a preferred delivery method. Payment options:

  • Bank links (Estonian, Latvian, Lithuanian, Finnish, and Polish banks)
  • Credit/Debit card

Payments are facilitated by Montonio Finance UAB. Payments take place in a secure environment, and the Seller does not have access to the Buyer’s banking details. The sales contract is considered concluded from the moment the total amount due is received in the Online Store’s bank account. If a ordered product cannot be delivered, the Buyer will be notified as soon as possible, and the paid amount will be refunded no later than 14 days.

3. Shipping and Delivery

Orders are shipped within Estonia, Latvia and Lithuania. Available delivery methods:

  • Omniva parcel machine
  • Smartpost Itella
  • DPD parcel machine
  • Unisend parcel machine ( Latvia and Lithuania only choices)

In Estonia, goods generally arrive within 3–10 business days after the payment has been received. In exceptional cases, the delivery period may extend up to 45 calendar days.

4. Right of Withdrawal and Returns

The Buyer has the right to withdraw from the order within 14 days of receiving the goods.

The right of withdrawal does not apply if the Buyer is a legal entity.

In accordance with the Law of Obligations Act (VÕS § 53 (4)), the right of withdrawal does not apply to custom-made or personalized products (e.g., items with specific names).

To exercise the 14-day return right, the goods must not be used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods, as would be permitted in a physical store.

If the goods have been used beyond what is necessary or show signs of wear, the Online Store reserves the right to reduce the refund amount in accordance with the decrease in the value of the goods.

The right of withdrawal does not apply to:

  • Custom-made or personally customized products.
  • Hygiene products (e.g., earrings) if they have been used or worn.

To initiate a return, a withdrawal application must be sent to: keidicreations@gmail.com. The product must be returned within 14 days after submitting the application. The return shipping costs are borne by the Buyer, except in cases where the product is incorrect or defective.

5. Refunds

Upon receiving the returned goods, their condition will be inspected. Refunds will be issued as soon as possible, but no later than 14 days from the receipt of the withdrawal application. The Online Store may withhold the refund until the product has been returned or proof of shipment has been provided.

6. Right to File a Claim

The Online Store is responsible for any non-compliance or defects of the goods sold to the Buyer that existed at the time of delivery and which appear within two years of delivery. During the first year, it is presumed that the defect existed at the time of delivery; the Online Store bears the burden of proof to rebut this presumption. In the event of a defect, the Buyer has the right to contact the Online Store within two months by emailing keidicreations@gmail.com

The Online Store is not responsible for defects that occur after the goods have been delivered to the Buyer. If a defect is discovered, please contact: keidicreations@gmail.com.

The Online Store will:

  • Repair the product
  • Replace the product
  • Or issue a refund

Claims will be responded to within 15 days.

7. Processing of Personal Data

Personal data is used only for fulfilling the order and delivering the goods. Data is shared with transport service providers only to the extent necessary for delivery. Newsletters are sent only with the customer's consent, and they may opt-out at any time.

8. Dispute Resolution

All complaints should be sent via email to keidicreations@gmail.com. If an agreement cannot be reached, the Buyer has the right to contact:

  • The Consumer Disputes Committee
  • The European Union Online Dispute Resolution platform